Reportinghalaman manajemen reporting
Summary Agent
| EXT | NAME | TOTAL CALL | HANDLING_TIME | HOLD_TIME | TOTAL_AUX | LONG BREAK | AUX_COACHING | SHORT BREAK | AUX_TOILET | AUX_SICK | AUX_TRAINING | AVAIL_TIME | AHT |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 720001 | Agent Demo 1 | 0 | 00:00:00 | 00:00:00 | 00:00:00 | 00:00:00 | 00:00:00 | 00:00:00 | 00:00:00 | 00:00:00 | 00:00:00 | 00:00:00 | 00:00:00 |
| 720002 | Agent Demo 2 | 0 | 00:00:00 | 00:00:00 | 00:00:00 | 00:00:00 | 00:00:00 | 00:00:00 | 00:00:00 | 00:00:00 | 00:00:00 | 00:00:00 | 00:00:00 |
| 720003 | Agent Demo 3 | 0 | 00:00:00 | 00:00:00 | 00:00:00 | 00:00:00 | 00:00:00 | 00:00:00 | 00:00:00 | 00:00:00 | 00:00:00 | 00:00:00 | 00:00:00 |